![]() To force PaperCut NG/MF to detect the change, perform a user/group synchronization: The downside to caching is that group membership changes are not immediately reflected inside PaperCut NG/MF. Caching speeds up these operations and prevents excessive callouts to the domain servers. Operations such as Bulk user operations, quota allocations, group reports and group filtering all need to do group membership lookups. PaperCut NG/MF tries to be a good network application by avoiding common no-no's such as flooding domain controllers with group lookup requests. Typically network group membership is relatively static, and is usually set up when a user account is initially created. PaperCut NG/MF caches group membership by replicating the user/group relationship structure internally in the system. ![]() The client software is not displaying the user's account balance and is displaying a network error. On a Windows system this is located under: Start > Control Panel > Administrative Tools > Services Press Ctrl ] then type quit to close the telnet session.Ĭheck that the Print Provider process/service is in fact installed and running. If the screen goes blank then the connection was established successfully. If you receive an error such as Could not open connection to host, then there is probably a network/firewall issue not letting the connection through. Simply type: telnet servername 9191 at a command prompt. Configure your firewalls to allow all local network traffic on this particular port.Ī quick way to see if the secondary server can connect to the primary server is to use the command-line telnet program. A server restart (or a manual restart of the PaperCut NG/MF Print Provider service) is required for any changes to the file to take effect.Įnsure that firewall software on the primary server is not preventing the secondary server from connecting on port 9191. Open a command prompt on the secondary server and use the ping command to verify that the server can be contacted under this name. Verify that the secondary server's name is correctly defined in the nf file. On a Windows system the log file is located at: \providers\print\win\print-provider.log Open this file from any text editor such as Notepad. ![]() This file often contains error messages indicating the cause or type of error. The first step is to open the Print Provider's log file on the secondary server. There are a number of possible explanations. How do I ignore (not monitor or delete) a printer? Specific information on printer compatibility is available in the PaperCut NG/MF Knowledge Base. We might be able to recommend a suitable set up or even supply a recent update supporting your hardware. If you're still having problems, email PaperCut Software support. Turn off (disable) the Enable advanced printing features.įor more information, see Knowledge Base. Right-click the printer then select Properties On the print server, select Start > Settings > Printers. Try turning Enable advanced printing features as follows: PaperCut NG/MF supports the majority of drivers distributed with recent Windows releases. Try the drivers included with the Windows CD. Do this on both the print server and all network clients. Install the Postscript drivers if one is available for the printer. Many printers come with a variety of driver options. We recommend you try the following problem resolution actions: This is usually accompanied with an error message in the Application Event Log. If a printer's language is not recognized, PaperCut NG/MF cannot detect any pages and record the print job as a zero page count. PaperCut NG/MF currently supports about 90% of printers on the market.
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